We want you to be satisfied with your purchase. If something is not right, we are here to help.
Return Window
You may request a return within 30 calendar days of receiving your order. Requests made after this window will not be accepted.
Return Conditions
To be eligible for a return, items must be:
- Unused and in the same condition in which you received them;
- In their original packaging, with all included components (canvas, paints, brushes, and any accessories) present and undamaged;
- Free of quality defects — or, if the return is due to a quality issue, accompanied by photos documenting the problem.
Items that have been used, partially painted, damaged by the customer, or returned without original packaging may be refused or subject to a partial refund at our discretion.
How to Start a Return
- Email info@paintwithnusmberstore.my with your order number and the reason for your return.
- Our team will respond within 1–2 business days with return instructions and a prepaid return label (for eligible returns).
- Pack the item securely in its original packaging and ship it to the return address below.
Return Shipping Costs
Return shipping is free for eligible returns, and we do not charge a restocking fee. If a return is not eligible under this policy (for example, used items or items damaged by the customer), the customer is responsible for return shipping costs.
Return Address
paintwithnusmberstore
10931 Dunvegan Way
Houston, TX 77013
United States
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 1–2 business days. Approved refunds will be issued to your original payment method. Please allow 7–10 business days for the refund to appear on your statement, depending on your bank or payment provider. Original shipping costs are non-refundable except in cases where the return is due to our error or a quality defect.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will arrange a replacement or a full refund, including any shipping costs, at no expense to you.
Exceptions
- Items marked as final sale are not eligible for return.
- Custom or personalized products are subject to the terms disclosed at the point of sale; please review those terms before ordering.
Questions
Contact info@paintwithnusmberstore.my or +1 832-877-3360, Monday–Friday, 9:00 AM–6:00 PM CT.