At paintwithnusmberstore, we are committed to delivering your order accurately and on time. Please read our shipping policy carefully before placing your order.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 6:00 PM Central Time or on weekends will begin processing on the next business day. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation with tracking information once your order has been dispatched.
Shipping Coverage
We currently ship to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses, and we do not offer international shipping at this time. Orders with shipping addresses outside our service area will be canceled and refunded in full.
Delivery Timeframes
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–5 business days after dispatch |
Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier delays, or high-volume periods may extend delivery times. Once your package leaves our facility, the carrier assumes responsibility for delivery, and we will assist you in resolving any delivery issues to the best of our ability.
Shipping Costs
Shipping is free on all orders within our service area. The price you see at checkout is the total price you pay — there are no hidden shipping fees, handling charges, or surcharges.
Carriers
We partner with reputable national carriers to deliver your orders. The specific carrier for your shipment will be selected based on your location and service availability, and the carrier name and tracking number will be included in your shipping confirmation email.
Lost, Damaged, or Delayed Shipments
If your tracking shows delivery but you have not received your package, please contact us within 7 days of the stated delivery date. If your package arrives damaged, please retain all packaging materials and contact us within 48 hours of delivery with photos of the damage so we can arrange a replacement or refund. We are not responsible for packages lost or stolen after the carrier confirms delivery to the address you provided, but we will work with you and the carrier to investigate.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment at your expense or a refund minus the original shipping cost.
Questions
For any shipping questions, contact us at info@paintwithnusmberstore.my or +1 832-877-3360, Monday–Friday, 9:00 AM–6:00 PM CT.